BIOKÉ Webshop

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Enjoy the advantages of a BIOKÉ webshop account.

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Your credentials are incorrect or you are trying to login with a non-existing webshop account. Our website shows product prices without login! Therefore webshop accounts that were only used to view prices have been deleted.

Please create a new account with your shipping and billing details if you would like to be able to order or view your discount.


Webshop under construction

Due to technical maintenance the webshop is closed until January 3, 2025. We wish you a successful 2025!

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Frequently Asked Questions



How do I place an order?

First, please create an account. Once we’ve validated your information, you’ll be able to log in and place your order through our webshop. It’s quick and easy!

How do I create a login?

On the login page, just click on “Create new account”. Fill in the required details and hit “Register”. We’ll take care of the rest and notify you once your account is validated.

How can I change my password?

After logging in, head over to “My Personal Page”, then select “Login Details”. You’ll find an option to update your password there, just enter your new one and save the changes.

I forgot my password. What now?

No worries! You can click the “Forgot your password?” link on the login page, or send us an email at [email protected] and we’ll help you reset it.

There’s an issue with my order, what should I do?

We’re here to help. Just get in touch with our customer service team at [email protected], and we’ll sort it out as quickly as possible.

I have a promo code, how do I use it?

When you’re placing your order in the webshop, simply enter your promo code in the “Promo Code” field before finalizing your purchase. You’ll see the discount applied right away.



What if I receive a damaged or defective item?

We’re really sorry to hear that! Please contact our customer service team at [email protected], and we’ll resolve it for you right away.

I have a question about a product, who can I ask?

Our technical support team is happy to help! Just email us at [email protected].

How much does delivery cost?

Good news: delivery is free for all webshop orders! For other orders under €550 shipped within the Netherlands, Belgium, or Luxembourg, a €25 delivery fee applies. Please note that all listed prices are excluding VAT.

Can I order from outside the Benelux region?

In some cases, yes! We do ship certain brands outside Benelux. Please visit our distribution page to see what’s available in your country.

 

Still have questions? We’re always happy to help. Feel free to reach out anytime at [email protected]!

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